If you have any comment about the quality of your courses, be it positive or negative/constructive, please send an email to the corresponding representative RSM via feedbackIBA@rsmsr.nl.
RSM SR is the feedback channel between the students and the faculty personnel about courses and RSM in general.
While writing the mail, we ask you to keep in mind the following points:
Clear and concise:
Use clear language, don't make your message too long and use a clear layout. Start your e-mail with a message (what you want) and then add explanation. This will get your message across better.
Clear subject:
Make sure the subject of the e-mail is clear so the recipient immediately sees what the e-mail is about. Doing this means that the recipient will open your e-mail quicker and the purpose of your message will be communicated straight away.
Correct e-mail address:
Are you sure that you are sending the e-mail to the right person? Always check that you have entered the correct e-mail address in the address field. This will avoid awkward situations in which you send information – possibly confidential information – to the wrong person.
Sender:
E-mails to lecturers or other students should preferably be sent from your EUR student e-mail account. If you are using another e-mail address, ensure that it has a sensible name. E-mail names such as ‘cookiemonster@hotmail.com’ cause the recipient to take you less seriously.
Professional:
If you want to be taken seriously, make sure you conduct yourself professionally. Keep your e-mail concise and business-like, and use formal language. Be respectful towards your reader. Do not use emoticons.
Tone:
In e-mails, there is a greater chance that the other person will not understand something. In face-to-face conversations, you often understand what somebody is saying from their facial expressions, body language and/or tone of voice. With e-mails, you get none of this insight. For this reason, you should ensure that you use formal languages and read through your message a couple of times before clicking on 'Send'. Be careful when using irony, sarcasm or humour: you may be misunderstood. If in doubt about anything, ask somebody else to read through the e-mail for you before sending it.
Patience:
Give the person time to answer and don't send repeat messages too quickly.
CAPS LOCK:
Avoid using CAPS LOCK. Words or sentences written using capital letters sound impolite.
Prevent errors:
Prevent spelling mistakes. Read your e-mail carefully before sending it and use the spell-check function. Do not forget to add any necessary attachments. Train yourself to first add the attachments before writing the accompanying text.
Laziness:
It is easy to send e-mails, but don't send an e-mail for every tiny detail. This not only irritates the recipient, but it also increases the chances that your questions will be taken less seriously. Do not use e-mails to ask for information that you could easily find yourself.
Random recipients:
Don't just send your e-mail to anyone who might be able to provide an answer. Always find out exactly who you need to contact and send your e-mail to that person only.
Use CC only if this is essential for the recipient(s).