If you have any comment about the quality of your courses, be it positive or negative/constructive, please send an email to the corresponding representative RSM via feedbackIBA@rsmsr.nl.
While writing the mail, we ask you to keep in mind the following points:
Clear and concise:
Use clear language, don't make your message too long and use a clear layout. Start your e-mail with a message (what you want) and then add explanation. This will get your message across better.
Clear subject:
Make sure the subject of the e-mail is clear so the recipient immediately sees what the e-mail is about. Doing this means that the recipient will open your e-mail quicker and the purpose of your message will be communicated straight away.
Correct e-mail address:
Are you sure that you are sending the e-mail to the right person? Always check that you have entered the correct e-mail address in the address field. This will avoid awkward situations in which you send information – possibly confidential information – to the wrong person.
Sender:
E-mails to lecturers or other students should preferably be sent from your EUR student e-mail account. If you are using another e-mail address, ensure that it has a sensible name. E-mail names such as ‘cookiemonster@hotmail.com’ cause the recipient to take you less seriously.
Professional:
If you want to be taken seriously, make sure you conduct yourself professionally. Keep your e-mail concise and business-like, and use formal language. Be respectful towards your reader. Do not use emoticons.
Tone:
In e-mails, there is a greater chance that the other person will not understand something. In face-to-face conversations, you often understand what somebody is saying from their facial expressions, body language and/or tone of voice. With e-mails, you get none of this insight. For this reason, you should ensure that you use formal languages and read through your message a couple of times before clicking on 'Send'. Be careful when using irony, sarcasm or humour: you may be misunderstood. If in doubt about anything, ask somebody else to read through the e-mail for you before sending it.
Patience:
Give the person time to answer and don't send repeat messages too quickly.
CAPS LOCK:
Avoid using CAPS LOCK. Words or sentences written using capital letters sound impolite.
Prevent errors:
Prevent spelling mistakes. Read your e-mail carefully before sending it and use the spell-check function. Do not forget to add any necessary attachments. Train yourself to first add the attachments before writing the accompanying text.
Laziness:
It is easy to send e-mails, but don't send an e-mail for every tiny detail. This not only irritates the recipient, but it also increases the chances that your questions will be taken less seriously. Do not use e-mails to ask for information that you could easily find yourself.
Random recipients:
Don't just send your e-mail to anyone who might be able to provide an answer. Always find out exactly who you need to contact and send your e-mail to that person only.
Use CC only if this is essential for the recipient(s).